Storm Products’ Technical Director Steve Kloempken has announced that Chad McLean will be joining Storm in Brigham City, Utah, as the Technical Customer Service Representative, a role that became available last month when Mike Sargent left to pursue his passion for pro shop ownership and operation.
In his new position, McLean will provide consumers and pro shops with technical advice and support regarding Storm and Roto Grip equipment including, but not limited to, accessories, bags, maintenance products and gear, along with managing warranty programs.
McLean will be integral in the development and implementation of associated technical documents and materials, and is charged with assisting the R&D team with market research and development from a technical standpoint; he’ll also aid in the technical aspects of new-product marketing videos, live streaming and digital broadcasting. McLean also will be involved with the testing process of new products.
A native of Grand Junction, Colo., McLean joins Team Storm after spending the last five years as a pro shop owner/operator in the Gainesville, Fla., area. He served as a coach for the Florida Gators from 2010 to this year.
“Technical customer service is a vital function of our overall business platform,” Kloempken said. “Chad’s knowledge and understanding of our products, services and warranties programs, along with his vast knowledge of the sport acquired through an accomplished bowling career, is the perfect fit for this position.”