Storm Fills Technical Customer Service Position

by Bob Johnson 0

Storm Products’ Technical Director Steve Kloempken has announced that Chad McLean will be joining Storm in Brigham City, Utah, as the Technical Customer Service Representative, a role that became available last month when Mike Sargent left to pursue his passion for pro shop ownership and operation.

In his new position, McLean will provide consumers and pro shops with technical advice and support regarding Storm and Roto Grip equipment including, but not limited to, accessories, bags, maintenance products and gear, along with managing warranty programs.

McLean will be integral in the development and implementation of associated technical documents and materials, and is charged with assisting the R&D team with market research and development from a technical standpoint; he’ll also aid in the technical aspects of new-product marketing videos, live streaming and digital broadcasting. McLean also will be involved with the testing process of new products.

A native of Grand Junction, Colo., McLean joins Team Storm after spending the last five years as a pro shop owner/operator in the Gainesville, Fla., area. He served as a coach for the Florida Gators from 2010 to this year.

“Technical customer service is a vital function of our overall business platform,” Kloempken said. “Chad’s knowledge and understanding of our products, services and warranties programs, along with his vast knowledge of the sport acquired through an accomplished bowling career, is the perfect fit for this position.”

Bob Johnson

Bob Johnson has received more national writing awards than any other bowling writer — close to 70 over the course of his 40-year career. He began at age 16 as a staff writer and then assistant editor for the weekly Pacific Bowler newspaper in his native California, and within three years was writing feature stories for Bowlers Journal. He has written for the magazine ever since, except for a five-year span when he was hired as the founding editor of another magazine. He moved to Chicago in 2000 and spent 13 years in the Windy City, including five as Bowlers Journal’s Editor. In 1975, Johnson received the Robert E. Kennedy Award as California’s top undergraduate high school journalist. Five years earlier, on the lanes, he had shared the Bantam Division Doubles championship in the Orange County Junior Bowling Association Championships. Today, he continues to work full-time for Bowlers Journal as its Senior Editor, to write his popular “Strikes Me” column, and to edit Luby Publishing Inc.’s weekly business-to-business Cyber Report.